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MAIM Clients Charter Achievement

Section Client Charter Level of Achievement
(2010)
Level of Achievement
(2011)
Level of Achievement
(2012)
Level of Achievement
(2013)
Level of Achievement
(2014)
Level of Achievement
(Until April)
(2015)
Zakat Distribution Perform an investigation into the application and give assistance to successful applicants within 60 working days from the date of application. 86 % 86 % 20 % 51 % 88 % 89 %
Wakaf Implement the application wakaf process within 30 working days.

Implementing the treasury division of land redemption process within 21 working days.
86 %


67 %
86 %


67 %
22 %


83 %
0 %


50 %
85 %


86 %
88 %


87 %

Muallaf Registration

Implement the registration process converts and converts declaration card issuance within 45 minutes after the conversion is made. 83 % 83 % 44 % 46 % 89 % 100 %
Orphanage Management Implement student admissions application process to the orphanage and conduct interviews and provide results within 30 minutes at check-in made. 100 % 100 % 35 % 32 % 67 % 100 %
Customer Complaint Management Respond to customer complaints within 3 working days.

Take action on complaints within 14 working days.
63 %

63 %
63 %

63 %
22 %

83 %
0 %

50 %
71 %

89 %
75 %

75 %
Finance Prepare payment vouchers within a period not exceeding two weeks from the date of receipt of the complete bill.

Prepare monthly financial statements not later than the 15th day of the next.
100 %


100 %
100 %


100 %
100 %


100 %
100 %


100 %
100 %


100 %
100 %


100 %

 

 

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Malacca Islamic Religion Council,
Pusat Islam Melaka, Bukit Palah,
75400, Melaka.

 +606-283 7416 / 283 2077
      / 284 9809

 +606 282 6033

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