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MAIM Clients Charter Achievement

 

Section  Customer Charter Achievement Level
(2011)
Achievement Level
(2012)
Achievement Level
(2013)
Achievement Level
(2014)
Achievement Level
(2015)
Achievement Level
(2016)
Zakat Distribution Perform an investigation into the application and give assistance to successful applicants within 35 working days from the date of application. 86 % 86 % 20 % 51 % 88 % 89 %
Wakaf Implement the application wakaf process within 30 working days. 86 %

86 %

22 %

0 %

85 %

88 %

MAL Impliment The Baitulmal Division Land Redemtion Process Within 60 Working Days 83 % 85 % 83 % 83 % 85 % 85 %
Registration of convert

i) Process The Registration of Converts and the issuance of a declaration card to Islam within 45 minutes of receipt of the completed form 

ii) Implement knowledge improvement programs for muslim at least 24 times a year

83 % 83 % 44 % 46 % 89% 100%
Orphanage Management To ensure that the performance of students of who occupy the Orphanage has an improvement according to the accessment scale 100 % 100 % 35 % 32 % 67 % 100 %
Customer Complaint Managment  Ensure that feedback on complaints received in answered within 3 working days and take action on complaints within 14 working days 63 %
63 %
83 % 50 % 89 % 75 %
Account Claim payments are processed within 14 working days from the date of receipt of a complete claim (except payment of allowances and emoluments

 

100 %



 

100 %



 

100 %



 

100 %



 

100 %



 

100 %



* The level of achievement of the client's charter is measured by year

Section  Customer Charter Achievement Level
(2017)
Achievement Level
(2018)
Achievement Level
(2019)
Zakat Distribution  Perform an investigation into the application and give assistance to successful applicants within 21 working days from the date of application. 86 % 86 % 60 %
Wakaf Implement the wakaf aplication process within 3 working months from the period the complete application is received 86 %

86 %

71 %

MAL Melaksanakan proses penebusan tanah Bahagian Baitulmal dalam tempoh 60 hari bekerja. 83 % 85 % 73 %
Pendaftaran Muallaf

i) Memproses pendaftaran muallaf dan pengeluaran kad akuan memeluk Islam dalam tempoh 45 minit dari penerimaan borang yang lengkap.

ii) Melaksanakan program peningkatan ilmu kepada Saudara Muslim sekurang-kurangnya 24 kali setahun.

83 % 83 % 99 %
Pengurusan Rumah Anak Yatim

Memastikan prestasi pelajar-pelajar yang menduduki Rumah Anak Yatim mempunyai peningkatan mengikut skala penilaian.

*peratusan markah di ambil berdasarkan status lulus

100 % 100 %

Ren = 62 %

Men = 44 %

Pengurusan Aduan Pelanggan Memastikan maklumbalas aduan yang diterima dijawab dalam tempoh 3 hari bekerja dan mengambil tindakan terhadap aduan dalam tempoh 14 hari bekerja 63 %
63 %
75 %
Kewangan Bayaran tuntutan diproses dalam tempoh 14 hari bekerja dari tarikh terimaan tuntutan yang lengkap.(kecuali bayaran elaun dan emolumen)

 

100 %



 

100 %



 

100 %



* The level of achievement of the client's charter is measured by year

 

 

 

 

 

 

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Malacca Islamic Religion Council,
Pusat Islam Melaka, Bukit Palah,
75400, Melaka.

 +606-283 7416 / 283 2077
      / 284 9809

 +606 282 6033

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