| Section | Customer Charter | Achievement Level (2011) | Achievement Level (2012) | Achievement Level (2013) | Achievement Level (2014) | Achievement Level (2015) | Achievement Level (2016) |
|---|---|---|---|---|---|---|---|
| Zakat Distribution | Perform an investigation into the application and give assistance to successful applicants within 35 working days from the date of application. | 86 % | 86 % | 20 % | 51 % | 88 % | 89 % |
| Wakaf | Implement the application wakaf process within 30 working days. | 86 % |
86 % |
22 % |
0 % |
85 % |
88 % |
| MAL | Impliment The Baitulmal Division Land Redemtion Process Within 60 Working Days | 83 % | 85 % | 83 % | 83 % | 85 % | 85 % |
| Registration of convert |
i) Process The Registration of Converts and the issuance of a declaration card to Islam within 45 minutes of receipt of the completed form ii) Implement knowledge improvement programs for muslim at least 24 times a year |
83 % | 83 % | 44 % | 46 % | 89% | 100% |
| Orphanage Management | To ensure that the performance of students of who occupy the Orphanage has an improvement according to the accessment scale | 100 % | 100 % | 35 % | 32 % | 67 % | 100 % |
| Customer Complaint Managment | Ensure that feedback on complaints received in answered within 3 working days and take action on complaints within 14 working days | 63 % | 63 % | 83 % | 50 % | 89 % | 75 % |
| Account | Claim payments are processed within 14 working days from the date of receipt of a complete claim (except payment of allowances and emoluments |
100 % |
100 % |
100 % |
100 % |
100 % |
100 % |
| Section | Customer Charter | Achievement Level (2017) | Achievement Level (2018) | Achievement Level (2019) |
|---|---|---|---|---|
| Zakat Distribution | Perform an investigation into the application and give assistance to successful applicants within 21 working days from the date of application. | 86 % | 86 % | 60 % |
| Wakaf | Implement the wakaf aplication process within 3 working months from the period the complete application is received | 86 % |
86 % |
71 % |
| MAL | Implement the Baitulmal Division Land Redemption Process Within 60 Working Days | 83 % | 85 % | 73 % |
| Registration of convert |
i) Process The Registration of Converts and the issuance of a declaration card to Islam within 45 minutes of receipt of the completed form ii) Implement knowledge improvement programs for muslim at least 24 times a year |
83 % | 83 % | 99 % |
| Orphanage Management |
To ensure that the performance of students who occupy the orphanage has an improvement according to the assesment scale. *precentage of marks taken based on passing status |
100 % | 100 % |
Ren = 62 % Men = 44 % |
| Customer Complaint Managment | Ensure that feedback on complaints received in answered within 3 working days and take action on complaints within 14 working days | 63 % | 63 % | 75 % |
| Account | Claim payments are processed within 14 working days from the date of receipt of a complete claim (except payment of allowances and emoluments |
100 % |
100 % |
100 % |
* The level of achievement of the client's charter is measured by year
